Our President and CEO on Quality
At Lourdes Health System, quality has always been central to our values and to our identity. Quality remains integral to the advancement of our charitable mission and a primary aspect of the service we deliver every day to our patients and their families.
Our administration and medical leaders set the direction, but our healthcare professionals and hospital staff lead the way in the constant pursuit of quality. The people who most directly influence our patients' care—our managers, physicians, nurses and other clinical staff—have dedicated themselves to providing top-quality services. This means remaining focused on all areas critical to patient care, safety and comfort.
In addition, we know communication has become more important than ever in helping everyone to make good decisions as providers and consumers. At Lourdes, we convey our quality results in clear, plain language, and we update our data as often as possible. We recognize that this information is vitally important to patients and their loved ones in making informed choices on where to seek care. And we are always looking for feedback on how we are doing and how we can do better.
Quality isn't compartmentalized at Lourdes—it permeates everything we do. We set ambitious goals for excellence, monitor our progress, and hold everyone accountable for his or her role in contributing to continuous improvement in the quality of care. We hope that this section of our web site gives you an appreciation for our quality efforts and successes.
A culture of quality recognizes that every one of our staff members represents Lourdes at all times and that our reach for excellence never ends. That's why we go back to the quality process to renew it, to refine it, every day.
Alexander J. Hatala
President & Chief Executive Officer
Lourdes Health System