Feedback from Patients and Families
Patient gratitude and complements about their Lourdes care experience always prove the best awards and accolades that the Lourdes Health System can receive. And, patient praise, concerns, observations, and suggestions often bring the greatest value to our process-improvement efforts and to Lourdes' constant endeavor to keep the warm, person-to-person, human touch in all care.
Lourdes provides for the healing, comfort and well-being of its patients. In this interest, it encourages patients and families to bring input, comments or complaints to any member of the medical care team.
In addition, a member of Lourdes's administrative team remains available at all times to assist patients and families, should the need arise. The patient-relations departments at both Our Lady of Lourdes Medical Center and Lourdes Medical Center of Burlington County give patients and family members the opportunity to share feedback from their experience at Lourdes. Patients or family members can meet with a patient-relations staff member by phone or in person to discuss a commendation of their service or a grievance. Lourdes' hospital representatives handle all matters in a confidential and constructive manner.
Contact the Patient Relations Department:
- Our Lady of Lourdes Medical Center
856-757-3755 - Lourdes Medical Center of Burlington County
609-835-3708
Lourdes welcomes suggestions from its patients and their families on ways in which it can improve its quality of care and service to them. Suggestions or comments may also be sent to:
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Patient Relations Department 1600 Haddon Avenue Camden, NJ 08103 |
Patient Relations Department 218 Sunset Road Willingboro, NJ 08046 |
Call the Patient Connect Line
Lourdes has a message line on which patients, family members and visitors can submit questions, comments, complements or concerns regarding the quality or safety of care at Lourdes. Staff members promptly respond to these messages. Learn more.
Rapid Response Team
Lourdes’ Rapid Response Team serves to quickly respond to patient emergencies that take place in the medical center, outside of the critical-care units. The team remains at the ready to address calls to its Dial 11 emergency number, 24 hours a day. Learn more.
